OUR REFLECTIONS (UNFILTERED)

What Are We Going to Do When the New Team Member Is a Robot?

A few weeks ago I had lunch with a technology executive who leads operations in the region, and we talked about the imminent arrival of robotics in Latin America.

Does AI Generate Value in Manufacturing?

Incorporating artificial intelligence into manufacturing requires reviewing processes, aligning leaders, and preparing the organization to adopt new ways of working. Olivia warns that measuring licenses, users, or automated processes cannot, on its own,...

FOBO: The Fear of Becoming Obsolete in the Age of Artificial Intelligence

For months I've been hearing from colleagues, clients, professionals, and friends who are frightened, or nearly paralyzed, by the arrival of AI in their professions.

AI Won't Destroy Companies — Their Org Chart Will

Every technological revolution has an image that ends up monopolizing the conversation.

95% of AI Pilots Don't Impact the Business. Here Are the Patterns That Explain Why.

There's a data point that should make any leader evaluating an artificial intelligence initiative uncomfortable: 95% of current generative AI pilots fail to impact companies' bottom line.

AI Doesn't Kill Human Work. It Reconfigures It. And Few Organizations Are Processing That Well.

There's a case that gets cited a lot in conversations about artificial intelligence and employment, but it's usually only told halfway.

Don't Automate What's Broken: The AI Mistake That's Costing Companies the Most

A few weeks ago, I sat down with the executive committee of a Mexican company that had spent months preparing to launch an AI assistant for customer service.

AI isn't adopted with a course. It's adopted with a model

There's a conversation that repeats in almost every organization we work with. The technology team presents an AI tool.