OUR REFLECTIONS (UNFILTERED)

AI Won't Destroy Companies — Their Org Chart Will

Every technological revolution has an image that ends up monopolizing the conversation.

95% of AI Pilots Don't Impact the Business. Here Are the Patterns That Explain Why.

There's a data point that should make any leader evaluating an artificial intelligence initiative uncomfortable: 95% of current generative AI pilots fail to impact companies' bottom line.

AI Doesn't Kill Human Work. It Reconfigures It. And Few Organizations Are Processing That Well.

There's a case that gets cited a lot in conversations about artificial intelligence and employment, but it's usually only told halfway.

Don't Automate What's Broken: The AI Mistake That's Costing Companies the Most

A few weeks ago, I sat down with the executive committee of a Mexican company that had spent months preparing to launch an AI assistant for customer service.

AI isn't adopted with a course. It's adopted with a model

There's a conversation that repeats in almost every organization we work with. The technology team presents an AI tool.