• The new creative role of Human Resources

    The new creative role of Human Resources

    Human Resources leaders are facing their greatest challenge. They must sit down with members of the board and become business creators. 

    For an example of the quantum shift now happening in many organizations, often […]

  • Coaching and change management: different names, same process

    Coaching and change management: different names, same process

    Observer, System, Action, and Results. If you’ve studied ontological coaching, you'll know what I’m talking about. And if you haven’t, then let me fill you in: this is the OSAR model. It’s a simple but powerful […]

  • How to not screw up your client experience when you only get one chance

    How to not screw up your client experience when you only get one chance

     

    “From a scale of 1 to 10, how would you rate your experience at our branch?” That’s the question I got via email after spending one hour standing in line at a bank. My answer was: a 4. The next day, I received a phone […]

  • @muynegociosyeconomia.es - A coffee chat with Leonardo Da Vinci: What could he tell us about our modern situation?

    @muynegociosyeconomia.es - A coffee chat with Leonardo Da Vinci: What could he tell us about our modern situation?

    In this article, we share an imaginary talk with the Italian genius about innovation, human limits, and facing the future through value-creation and teamwork. 

  • How to map out the final stretch on the road to innovation

    How to map out the final stretch on the road to innovation

    The other week, a client and I were discussing how to approach an innovation process within their organization. After reviewing and agreeing on the details, I asked how we’d proceed after each work cell produced an MVP […]

  • @Forbes - The new globalization changes direction

    @Forbes - The new globalization changes direction

    In the middle of the pandemic, many people predicted the end of globalization. However, as the world picks up speed again, we’re coming to realize that globalization didn’t go anywhere, though it was redefined. Let’s […]

  • The New Normal is coming in waves

    The New Normal is coming in waves

    We're going through challenging times — and they're not letting up. Whenever stability seems to be around the corner, it runs away from us. And we may have to get used to this constant chase. 

  • Every management team needs a Charlie Watts. Does your organization have one?

    Every management team needs a Charlie Watts. Does your organization have one?

    The Rolling Stones just started their new world tour in St. Louis, Missouri, but they’re no longer the Stones of old. A few weeks back, the great Charlie Watts, the band’s iconic drummer for over 50 years, passed away. […]

  • A road map to digital transformation

    A road map to digital transformation

    It’s surprising how little is understood about digital transformation — and the profound organizational shifts it entails. In the interest of clarifying matters, we’ll review four important areas for analysis and share […]

  • Tick tock, tick tock

    Tick tock, tick tock

    In the post-pandemic era, we’re starting to measure time with a different kind of clock. Every passing second forces us to make radical decisions in order for our organizations to survive.

    Its invention came and went, […]

  • Swimming in the deep

    Swimming in the deep

    Organizations and their leaders must manage both their own emotions and those of others in different ways. It used to be that they could do this in successive steps, but now they have to manage everyone’s emotions at […]

  • Efficiency as we knew it, is dead

    Efficiency as we knew it, is dead

     

    In the world of work, we’re increasingly talking about hybrid office models. Yet we often do so within a framework that’s resistant to change. What’s the secret behind a truly hybrid, irregular model? 

    Today we have […]