OUR REFLECTIONS (UNFILTERED)

What Are We Going to Do When the New Team Member Is a Robot?

A few weeks ago I had lunch with a technology executive who leads operations in the region, and we talked about the imminent arrival of robotics in Latin America.

Onboarding in Matrix Organizations: Integration Without Losing Cultural Identity

Traditional onboarding works in linear organizations. But in post-M&A matrix structures, integrating new teams without them losing their identity is a balancing act few organizations pull off.

Does AI Generate Value in Manufacturing?

Incorporating artificial intelligence into manufacturing requires reviewing processes, aligning leaders, and preparing the organization to adopt new ways of working. Olivia warns that measuring licenses, users, or automated processes cannot, on its own,...

17 Years Underground

Some cicadas spend seventeen years underground, for no apparent reason, only to emerge all at once and disappear weeks later.

FOBO: The Fear of Becoming Obsolete in the Age of Artificial Intelligence

For months I've been hearing from colleagues, clients, professionals, and friends who are frightened, or nearly paralyzed, by the arrival of AI in their professions.

Growth That Eats Itself

There's a statistic that should make any leader evaluating an artificial intelligence initiative uncomfortable.

AI Won't Destroy Companies — Their Org Chart Will

Every technological revolution has an image that ends up monopolizing the conversation.

95% of AI Pilots Don't Impact the Business. Here Are the Patterns That Explain Why.

There's a data point that should make any leader evaluating an artificial intelligence initiative uncomfortable: 95% of current generative AI pilots fail to impact companies' bottom line.

The Art of Getting Lost: Why What We Need Is to Learn to Lose Our Way

We live in an accelerated world, a frantic whirlwind where hurry has become our default state.

Remote vs. In-Office: The Paradox of Keeping Global Teams Coherent

In January 2026, an organizational transformation company made an announcement: mandatory return to the office, five days a week.

AI Doesn't Kill Human Work. It Reconfigures It. And Few Organizations Are Processing That Well.

There's a case that gets cited a lot in conversations about artificial intelligence and employment, but it's usually only told halfway.

What a Bad Amazon Customer Experience Reveals About Service Design

You pay for a membership to get a set of services and a better experience. Instead, you get orders canceled without notice, returns the buyer never approved, and half an hour spent, unsuccessfully, looking for a human to talk to.

Don't Automate What's Broken: The AI Mistake That's Costing Companies the Most

A few weeks ago, I sat down with the executive committee of a Mexican company that had spent months preparing to launch an AI assistant for customer service.

Why Asking About Psychological Safety Doesn't Measure It

Open ten organizational culture surveys and you'll find the same phrase in all of them: psychological safety. And I don't know a single company that can prove it has it.

The Skills That Will Decide Who Leads Transformation Over the Next Five Years

Not long ago I read a phrase in a Financial Times article that I couldn't get out of my head: "those who are a step behind in understanding the disruptive power of innovation will find it increasingly difficult to catch up. Not impossible. But...

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