OUR REFLECTIONS (UNFILTERED)

AI Won't Destroy Companies — Their Org Chart Will

Every technological revolution has an image that ends up monopolizing the conversation.

95% of AI Pilots Don't Impact the Business. Here Are the Patterns That Explain Why.

There's a data point that should make any leader evaluating an artificial intelligence initiative uncomfortable: 95% of current generative AI pilots fail to impact companies' bottom line.

The Art of Getting Lost: Why What We Need Is to Learn to Lose Our Way

We live in an accelerated world, a frantic whirlwind where hurry has become our default state.

Remote vs. In-Office: The Paradox of Keeping Global Teams Coherent

In January 2026, an organizational transformation company made an announcement: mandatory return to the office, five days a week.

AI Doesn't Kill Human Work. It Reconfigures It. And Few Organizations Are Processing That Well.

There's a case that gets cited a lot in conversations about artificial intelligence and employment, but it's usually only told halfway.

What a Bad Amazon Customer Experience Reveals About Service Design

You pay for a membership to get a set of services and a better experience. Instead, you get orders canceled without notice, returns the buyer never approved, and half an hour spent, unsuccessfully, looking for a human to talk to.

Don't Automate What's Broken: The AI Mistake That's Costing Companies the Most

A few weeks ago, I sat down with the executive committee of a Mexican company that had spent months preparing to launch an AI assistant for customer service.

Why Asking About Psychological Safety Doesn't Measure It

Open ten organizational culture surveys and you'll find the same phrase in all of them: psychological safety. And I don't know a single company that can prove it has it.

The Skills That Will Decide Who Leads Transformation Over the Next Five Years

Not long ago I read a phrase in a Financial Times article that I couldn't get out of my head: "those who are a step behind in understanding the disruptive power of innovation will find it increasingly difficult to catch up. Not impossible. But...

AI isn't adopted with a course. It's adopted with a model

There's a conversation that repeats in almost every organization we work with. The technology team presents an AI tool.

AI won't save any company that doesn't decide differently

Artificial intelligence arrived in organizations loaded with expectations. For some, it's the great promise of productivity. For others, a threat that's hard to size up. Either way, it's credited with a power it doesn't actually have.

The onboarding of in-person work: how to recover the culture a screen can't convey

There's a line that circulates among executives who've spent years managing teams, and it captures the problem well: there's a whole generation that entered the workforce during the pandemic and never knew what it meant to go to an office.

The Problem Isn't the Technology. It's What Happens to People When It Arrives.

A few years ago, a specialist we worked with asked a question that has stayed with me: why are people so afraid to put a face to data?

No Blue Pills, No 'Wax On': The End of 'Spam' Training and the Birth of the Corporate 'Dojo'

If we want a real return on investment, leadership committees must stop requesting reports based on hours delivered. Success should be measured by the number of processes that changed the day after the session.

Myths and Truths About Innovation in Business

We confuse creativity with innovation, we think that innovating means having lots of ideas, and we believe we're not creative. These misunderstandings are costing organizations dearly.

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